FAQ

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Email us at support@getstoreme.com

Customer - General

What is StoreMe?

StoreMe is a web and mobile application (on both iOS and Android) that enables on-demand hourly or daily luggage and bag storage in businesses.

What is the vetting process for locations?

It is critical that our customers have confidence in the places where they store items. Locations must apply to appear on the StoreMe platform. A member of our team will inspect the applicant’s location prior to becoming a StoreMe Host. While our vetting process is intended to make sure that locations where your items will be stored are suitable for such purpose and secure, we do not have any control over Hosts and therefore all items that you elect to store with a Host are done so at your own risk. We encourage you to use your own discretion regarding the safety, security and suitability of any particular Host location. All customers have the option to rate locations after every transaction to ensure that hosts are constantly providing a high-level of service.  

Customer - Storing Items

Are stored items insured?

Yes, we insure stored items up to $3,000 per reservation. Please refer to the Terms of Service for more details.

What's the difference between a Small and Large item?

Small:

Shopping bags, backpack, work bag, gym bag and laptop, helmet, tickets and keys.

Large:

Carry-on, checked luggage, duffel, bike, furniture, photography and video equipment.

Do you provide luggage pick-up and delivery?

Yes, we do in Manhattan, Brooklyn, Queens and Jersey City and Hoboken.

Everything you need to know about pick-up and delivery!

Hours

Monday – Sunday: 8am 11pm

 

Pick-up and delivery pricing* explained

$75 within Manhattan
$75 within Brooklyn and Queens
$100 within Jersey City and Hoboken
$175 (plus $12 for tolls): LaGuardia, JFK and Newark Airport

 

*Payment happens through Stripe (our 3rd party payment processor)

 

We can accommodate up to 15 large checked pieces of luggage per reservation.

 

NO OVERNIGHT STORAGE

 

Call us to reserve at 917-746-9240.

Are walk-ins allowed?

We encourage you to reserve in advance or to give at least a 30 minute heads up before showing up with your luggage. It’s always nice to give your Host location a little heads up before walking in.

How long can I store items for?

The minimum duration is 1 hour. The maximum duration is up to the location, which varies. You can find this information in the mobile app on the Select Location screen above the hours of operation.

Can the location look inside my items?

Similar to going to a sporting event, the Host at the location has the right to require you to open up your items in front of the Host (or you may permit the Host to open your items) to make sure what is being stored is safe. Please refer to the Terms of Service for more information.

How many items am I allowed to store?

We encourage you to keep it under 15.

What items are unacceptable to store?

The following items are explicitly prohibited to store:

  • Items that are illegal to possess under applicable federal, state or local law;
  • Hazardous material of any kind, including without limitation explosives, flammable items, fuel, pesticides, toxic chemicals, pollutants, waste or radioactive materials;
  • Firearms, weapons, ammunition, illegal drugs or other controlled substances;
  • Stolen goods or other contraband;
  • Perishable food items, spoiled food, living or deceased plants or animals, infested or otherwise contaminated items;
  • Items that emit fumes or other strong orders;
  • Cash, jewelry, fine art or securities; and
  • Other items with significant monetary value.

Please refer to the Terms of Service for more detail on what is acceptable.

Customer - Pricing and Payment

What are the fees?

Small Item

  1. 1st 30 minutes are free after reserving space
  2. 1st hour is $2.00
  3. Each additional hour is $1.00 up to 6.5 hours, hourly price is prorated by the minute
  4. $7.50 daily rate (up to 24-hours)

Large Item

  1. 1st 30 minutes are free after reserving space
  2. 1st hour is $3.00
  3. Each additional hour is $2.00 up to 6.5 hours, hourly price is prorated by the minute
  4. $14.00 daily rate (up to 24-hours)

1st 30 minutes are free after reserving space
Cancel anytime without a fee up until check-in

Do you provide discounts for storage?

Yes, we do!

7 days plus, you will receive a 20% discount at the completion of your transaction.

30 days plus, you will receive a 40% discount at the completion of your transaction.

What payment methods do you accept?

We support credit/debit card payments through Stripe for Visa, MasterCard, Discover and American Express. NO CASH IS ACCEPTED.

How do I pay for my stored items?

All payments occur through the mobile application. There are no cash transactions. You are charged after each transaction is completed.

Can I cancel my reservation?

Yes, you can cancel your reservation at any point up until your drop-off time at no charge. To do so, click on the bag in the top right corner of the mobile app or in your account profile from the website.

What happens if I am late for pickup?

You will continue to get charged the hourly or daily fee.

What happens if I am late for pick-up and the location is closed?

That’s a situation you should try to avoid! In this case, you will have to go back to the store when it is open.

What happens if my items are damaged?

Please send an email to support@134.209.219.148 and someone will get back to you within 2 business days.

Can I send someone else to pickup or drop-off my item(s)?

Yes, you can send someone else to pick your items up but they must show your confirmation email receipt that includes your name, phone number and picture of items.

Customer - Reserving, Checking-In and Checking-Out

How do I make a reservation?

  1. Search the city to find a location
  2. Input drop-off & pick-up time filter locations on map*
  3. Click a pin to select the location
  4. Input # of storage items
  5. Reserve space

How does the check-in process work?

Upon arrival to your location, show your email receipt to confirm reservation. Then, hand over your items to the person managing storage. After check-in, you should receive an email confirmation.

How does the check-out process work?

Upon returning to your storage location, show your email receipt, checked-out should be seamless. An email receipt of your confirmation will be sent to you.

Host - General

What is StoreMe?

StoreMe is a web and mobile application (on both iOS and Android) that enables on-demand hourly or daily luggage and bag storage in businesses.

What are the benefits of becoming a Host?

Extra cash, increased foot traffic, marketing, build goodwill and offer a convenient amenity to your potential customers.

Who can become a Host?

There are all types of Hosts ranging from cafes, to hotels, to visitor centers, to boutique shops, to variety stores.

How do I become a Host?

Applying to become a Host is a quick process that should take no more than 3 minutes. Just go to https://host.getstoreme.com/#/ to apply. Someone from our team will review your application and get back to you within 2 business days.

Are there any sign-up costs?

There are no sign-up costs. All you need is an area to store people’s items safely, securely and out of the public eye.

Host - Storing Items

Can I open items stored in my location?

Similar to going to a sporting event, you have the right to require the customer to open up the item(s) in front of you (or, if the customer gives you permission, you may open the item(s) yourself) to make sure what is being stored is safe and complies with the StoreMe Terms of Service.

What happens if a customer reserves space for a small item but it’s actually large?

On the check-in pop-out screen, on the Host dashboard, you can check-in and check-out the customer. Then the customer can reserve space again with the correct size of the storage items.

What happens if a customer is late to pick up their items?

If the customer is late to pick-up their storage, they will continue to be charged at the standard hourly rate.

How about safety?

Customers are required to register using their email address or a social media account and must provide a valid credit card before booking a reservation.

Can we tag customer items?

Yes, that is totally fine. We recommend that when the customer checks-in, you write their phone number on a tag (of your choosing) and attach it to their item(s). When the customer returns to check-out, match their phone number to the tag attached to their item(s). Easy!

How do I manage my inventory?

StoreMe’s inventory Host dashboard allows you to manage and see pending reservations, currently stored and previously stored items for all customers.

How does storage capacity work?

StoreMe’s Host inventory management system allows you to set your location’s capacity. A large item is the equivalent to a carry-on or a checked piece of luggage (1 large = 2 small items).

When is it okay to close location?

When you have zero items of inventory stored, you can then close your location. You will no longer be available for future storage. By un-listing your Host account, you can still keep it active so you can easily host again at a later date.

 

Insurance

Please refer to the Terms of Service for additional information.

Host - Pricing and Payment

What fees do customers pay?

Small Item

  1. 1st 30 minutes are free after reserving space
  2. 1st hour is $2.00
  3. Each additional hour is $1.00 up to 6.5 hours, hourly price is prorated by the minute
  4. $7.50 daily rate

Large Item

  1. 1st 30 minutes are free after reserving space
  2. 1st hour is $3.00
  3. Each additional hour is $2.00 up to 6.5 hours, hourly price is prorated by the minute
  4. $14.00 daily rate

1st 30 minutes are free after reserving space

Cancel anytime with no fee up until check-in

How is my revenue calculated?

Your revenue is based on the number of items you store per hour or day. As a Host, you capture up to 60% of the fees collected from your customers (net of taxes, fees and other costs). For more details about how we collect fees, please review the Host Terms of Service.

When do I get paid?

You get paid each Friday into your selected bank account.

What happens if the customer cancels?

If the customer cancels within the first 5 minute grace period after reserving, they will not be charged a fee. Otherwise, after the 5 minute grace period, they will be charged a $2.00 non-refundable fee.

Will I receive a 1099-K?

You and the IRS will receive a 1099-K if your account meets all of the following criteria in the previous calendar year: 1. more than $600 USD in total gross volume and 2. more than 200 charges. The form is purely informational that summarizes the sales activity of your account and is designed to assist you in reporting your taxes. In order to receive a 1099, the following information is required:

  • Legal name of the contractor (business)
  • Business name if different from the contractor’s name
  • Contractor’s address
  • Social Security Number or Tax Identification Number
  • Payments total (a calculation of how much you’ve paid that contractor in total for the year)
  • Contractor’s email address for delivering the 1099s
  • The contractor’s federal tax classification

When will I receive my 1099-K?

If your business qualifies, you will receive your 1099-K for the previous calendar year in January of the following year.

Host - Reserving, Checking-In and Checking-Out

What happens when a customer reserves space?

Immediately, you will receive a notification by text, email, or both (you set the preference). The customer then has one hour to drop off items.

How does the check-in process work?

When a customer arrives, refer to the Reserved Storage page to confirm the reservation by asking for the customer’s full name, picture of item(s) and phone number. Then click check-in.

How does the check-out process work?

When a customer arrives to pick up their items, ask to see their email confirmation. Reference the Currently Stored page to validate their full name, phone number and picture of item(s). After reviewing, click check-out. Customer will receive a confirmation check-out receipt.